Last updated: 2026-05-01
1. Scope
This policy explains how FaChai Ball ("we") collects, uses, stores and protects your personal information when you use our website, mobile web and app. Registering or using the Platform means you have read and accepted it.
2. What we collect
Registration: phone number, username and password (stored hashed). Identity: the name, document number and document photos you provide at verification. Transactions: deposits, withdrawals, bets, payouts and payout accounts. Device and logs: IP address, device model, operating system, browser, access times and page actions. Communications: support chats and feedback tickets.
3. How we use it
To open and verify accounts, process deposits, withdrawals and settlement, prevent fraud and duplicate accounts, meet anti-money-laundering and age-verification obligations, provide support, improve the product, and send activity notices where you have agreed to them. We do not use your information for anything unrelated to those purposes.
4. Cookies and local storage
We use cookies and browser storage to remember your session, language preference and interface settings, and for security checks. You can clear or block them in your browser, but some features — staying logged in, for example — will stop working.
5. Who we share it with
Only in these cases: payment providers (the minimum needed to move money), identity-verification providers, streaming and draw-data suppliers (no personally identifying information), and where the law or a regulator requires it. We never sell your personal information.
6. Cross-border transfers
To run the service your information may be transferred to servers we or our providers operate in other jurisdictions. Contractual terms and technical measures keep it protected to no lower a standard than this policy sets.
7. Security
Everything in transit is TLS encrypted, passwords are stored as one-way hashes, and sensitive data such as document photos and payout accounts is encrypted at rest with least-privilege access. Two-factor verification can be enabled for withdrawals and password changes. No internet transmission is ever completely safe, so keep your credentials to yourself.
8. How long we keep it
We hold your information while the account is open. After closure, transaction and identity records are kept for at least 5 years as anti-money-laundering rules require; everything else is deleted or anonymised within 90 days.
9. Your rights
You can review and correct your information at any time under Account › Security or through support, request a copy of your data, withdraw marketing consent, or ask us to close your account. We act on requests within 30 days; those touching identity may require proof.
10. Minors
The Platform is not for anyone under 18. If we find an underage registration we freeze the account immediately, return the deposits and delete the information.
11. Changes to this policy
This policy may be updated from time to time, with material changes announced by inbox message or notice. Continuing to use the Platform means you accept the updated policy.
12. Contact us
Any question about this policy or your personal information: reach us on 24/7 live chat, Telegram @FaChaiBall_CS or [email protected].